Frequently Asked Questions

Please take the time to read some of our frequently asked questions. Most general queries can be answered here. Please feel free to contact us here if your question is not addressed below.

We like to send our customers information by post and email about our products and special offers. You can let us know at any time if you would not like to receive information from us. We never give your details to third parties. For further details about how we use and store your details please see our Privacy Policy.

If a title is marked as ‘Forthcoming’ it will be published in due course. You can pre-order this title and you will be contacted for payment when it is published. If a title is marked ‘Coming Soon’ it will be published in the next few weeks. You can order and pay for it in the usual way and the book will be sent to you once we receive stock from the printers.

Please be patient. As you can imagine, we receive submissions on a daily basis, which means that it can take a while for us to get through them all. When you send in a submission you should receive an email confirmation to say that we have received it. If you don’t, please try sending it again to submissions@crownhouse.co.uk. You will not hear from us immediately after the confirmation but please don’t worry, your submission is being considered and we will be in touch as soon as there is any news. If your submission is successful then a member of the production team will be in touch in due course. If your submission is unsuccessful we will be in touch to inform you of this.

If you are interested in having your book published by us or have a proposal for us please describe your book/idea in no more than 300 words and send to submissions@crownhouse.co.uk.

Our offices are open from 9:00am to 5.00pm, Monday to Friday. For seasonal closures please check our news feed.

To find the full contact details of our foreign distributors please visit our distributors page.

We accept payment by Visa, MasterCard, Amex, Maestro and PayPal. Our website is secure: all payments are handled through Stripe or PayPal, giving you complete security and peace of mind. All orders will normally be dispatched the same day, although some orders can take a little longer. We are happy to accept official orders on account from educational establishments such as schools or LEAs.

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we will need to process the order. We accept payment by Visa, MasterCard, Amex, Maestro and PayPal. Our website is secure: all payments are handled through Stripe or PayPal, giving you complete security and peace of mind. All orders will normally be dispatched the same day, although some orders can take a little longer. In the UK VAT at the current rate is added where applicable. Please note: VAT only applies to CDs, DVDs and cards. Books are exempt from VAT. Orders from outside the UK may be subject to customs processing and additional charges. For further details see our terms and conditions. We are happy to accept official orders on account from educational establishments such as schools or LEAs.

The delivery charge that you pay and the time it takes for your order to arrive will depend upon where you live, the delivery option you choose and the size of your order. The charges are as follows: UK orders (except for the areas listed below): Standard – free postage on all orders (5-7 working days) UK First Class delivery orders £2.50 (Just select First Class Delivery when placing your order) UK Next Day delivery orders £5.00 (Just select Next Day Delivery when placing your order) Orders for delivery to Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Scottish Highlands and islands: Standard – free postage (10-15 working days) Unfortunately we are unable to offer First Class or Next Day delivery options for these areas Europe: £4.50 per item Rest of the world: £7.00 per item

To sign up to our mailing list, simply enter your email address in the box on the right-hand side of this page and click ‘Sign me Up!’.

Unfortunately, once an order has been processed we cannot amend it. Promotional codes have to be used before an order is confirmed.

Simply enter your promotional code in the ‘Promotional Code’ box, which is located in the right-hand column on the basket page, and click ‘Apply’.

Please visit our terms and conditions for details of our returns policy.

As long as the item has not been dispatched and it is before 12pm on the day of order we can certainly change your delivery address. Please contact our customer services team on 01267 211880. If your order has been dispatched then please call us on 01267 211880 as soon as possible and we will do our very best to redirect the parcel for you.

If you are placing an order for a large number of titles please contact our customer services team on 01267 211880 or email books@crownhouse.co.uk to discuss the possibility of a bulk discount. If you wish to receive regular updates about the special promotions we are running, please sign up for our newsletter using the sign up box on the right-hand side of this page.

All customers can opt into our Reward Points scheme. This scheme is linked to your online account. Points are awarded based on spend and are automatically added to your rewards account when a transaction is tendered. 1 reward point is awarded for every £10 spent. Each reward point entitles you to a £1 discount off a subsequent order. The points are valid for up to 1 year from date of purchase. Any accounts with no activity for more than one year will have the points balance removed. Points are awarded at the sole discretion of Crown House Publishing Limited. They cannot be exchanged for cash and they have no transferable monetary value after expiry.

When you are on the book page, the book details are displayed on the right-hand side of the cover image. The first tab on the right-hand side says ‘Published: Month Year’, this indicates when a book is due to be released. If you would like further information please email books@crownhouse.co.uk or call our customer services team on 01267 211880.

We aim to dispatch your order on the same day that it has been placed. It will be dispatched via 2nd Class Royal Mail, unless you have selected an expedited delivery option at the checkout. Your order should be with you in 5–7 working days; however, if it has not arrived after 15 working days please contact our customer services team on 01267 211880 or email books@crownhouse.co.uk.

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